We have heard of the convergence of technologies. This of course has implications on the frameworks that support the technology in the process, people, technology triade. The below is therefore only a shadow image of the ever moving IT service management arena.
However, there is an interesting change from ITILv2 to ITILv3. ITILv2 was described as best practice, where ITILv3 was described as good practice. Skeptics, including my favorite the IT skeptic, though do not see ITILv2 as best practice.
The following is a non-exhaustive list of different frameworks and differences
IT Service Management Frameworks
Many other frameworks than ITIL for IT Service Management exist. The table shows some of the current other frameworks.
|ITIL||IT Infrastructure Library: A set of processes that focusing on aligning IT with business|
|MOF||Microsoft Operation Framework: A framework for operating IT reliably and cost-effective. Similarly Microsoft also uses the Microsoft Solution Framework to deliver IT.|
|Devops||A combination of development and operations including processes, especially focusing on the difficult transtion from development to operation. There is no exact framework (yet?)|
|OMBOK||Operations Management Book of Knowledge is a general operations management framework which can be used for some part of the IT Service Management. The entire book is free for download|
|BSM||Basic Service Management is IT-skeptic’s framework on how to manage your IT organization|
Latest posts in IT Service Management
In delivering IT services, you often find yourself working in the area of expectations. More precisely setting expectations. The starting point for expectation setting in this article is in an airport. In Houston. In Houston airport, executives were puzzled about complaints in the baggage handling area. Even after having optimized the baggage claim process, so …
Oh yes – just one more recommendation – create a folder on your desktop called “throw out”. Save the downloaded files that you only view, to this folder. Once in a while, delete the contents. In this way, there are no unnessicary files on your desktop. This of course could present an minor issue, if …
After blogging for a while in the former blog itarena.eu, I have chosen to start over on a clean slate. My vision is that this blog will be more specific and only revolve around the subjects of IT Service Management, IT Governance with a twist of general IT management in the blog. Why one more …